What We Can Learn From the GQ Social Media ‘War’

Yesterday, Fashionista.com reported “One Direction Fans Wage Twitter War Against GQ Magazine.”

The quick story: Fans of the band One Direction didn’t like how GQ promoted the fact that the band members would be on GQ covers, so they bashed (and threatened) GQ on Twitter. GQ took the bashing with a good sense of humor (its responses made me and likely many others laugh), but the somewhat surreal Twitter “war” brings up a serious question about how best to handle sensitive (even seemingly irrational) social media situations.

The ever-so-slightly more in-depth story: 

According to the article:
Yesterday, British GQ announced that each member of One Direction would score his own cover of the September issue. You would think their fans would be excited to see their idols looking like scruffed-up #menswear hotties–but you would be wrong. You see, fans took offense to the quotes used to tease the feature story. So they did what any irrational teen-based fandom would do: They took to Twitter to hurl threats–lots of inanimate objects ‘up the butthole’–at the magazine.”

Fans mistakingly targeted the U.S. GQ magazine first, but then refocused their bashing efforts on the British version.

As cited on Fashionista, GQ’s social media manager Nate Erickson, was attacked personally, with Tweets such as: “@NATELY You should run for your f*!#ing life cause you messed with the wrong people. Please f*!# off and take your magazine with you.” (The f-bombs were omitted here—but not in the Tweets, just to clarify.)

What I found interesting was GQs’ (both the British and the U.S. editions) response to the Twitter war, or Twar, as I like to call it. As Fashionista explained, “GQ is taking these threats VERY seriously.” (I smelled sarcasm immediately.) It then quoted one of Erickson’s Tweets: “We’re working actively to identify the suspects, and we’ve got two of our best detectives on the case,” linking to this photo of Mary Kate and Ashley Olsen in detective gear.”

Fashionista also reported that “British GQ also has posted a list of some of their scariest tweets received.”

The U.S. and British magazines even Tweeted back and forth making light of the situation, joking that their magazines were both horrible and that’s “what makes them beautiful.”

I admit I laughed. I am one of the first to appreciate humor and sarcasm, and to wish people would get a life instead of lashing out over what seems flat-out ridiculous. Many, many people seem to jump at the chance to just be angry and attack someone. Anyone. Anything. And threats involving shoving a doll up someone’s “bumhole”? Really? Really? (Yes, I meant to write that twice.)

Personally, I would like to say, “Good for you,” to the GQ staff, and “thank you for making me laugh.”

But, professionally, it brought up an important question for media brands. When, if ever, is it appropriate to make fun of and even insult a fan base or potential fan base? Is minimizing the voices of and poking fun at critics, even harsh and threatening ones, a good idea?

Fashionista’s Tyler McCall, who wrote the article, thinks GQ handled the Twar well: “All social media hate aside: We suspect most of these #Directioners (like, uh, me) will still be buying all five covers. Social media: GQ Magazine is doing it right.”

And again, while I’d “like to agree, I wonder: Is it a good idea to prod an angry bear—a sizable group of bears, nonetheless—in a day and age where readers are not exactly easy to come by? Or in any day and age? Is this a case of any publicity is good publicity?

Internationally known social media and marketing guru Sundeep Kapur applauds the use of humor. “I like the way the ‘wrong’ GQ magazine handled the interaction,” he says.

And, while in this case, humor may risk making some enemies among the One Direction fandom, Kapur stresses that it can be an effective tactic for use in social media. “A few lessons for brands,” he says. “First, make your social media profile easily available on all your sites and messages. Next, make sure you monitor the conversation so you can respond. Third, think about leveraging some of your key fans into the conversation to speak on your behalf. Fourth, leverage the following and interaction from the other side. Fifth, maintain calm—and, yes, humor and charm goes a long way in making friends.”

What do you think?

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2 thoughts on “What We Can Learn From the GQ Social Media ‘War’

  1. Great post, Noelle. I’d have to side with Sundeep, as well. Humor and charm are important. It’s humanizing. A lot of brands are still struggling with maintaining calm, often too aggressive in their pursuit of a perceived “engaged” customer or in making desperate apologies to unsatisfied customers. It can be difficult to remember to step out from behind the curtain and act like a person online.

    To me, having a strong and balanced brand voice is just as important as customer service and, further, it should be difficult to distinguish one from the other. GQ defended its brand. All of their communications were on-message.

    It’s one thing to admit when you’ve made a mistake and another to fall at the feet of every dissenter on the internet (there are quite a few). I have to say that GQ reacted pretty appropriately in this situation. Obviously, there is a time and a place for humor. This was definitely a good time and a good place.

  2. Why would GQ care one way or another about a boy band? Has the title so changed over the years that it is now for mostly “kids” instead of the well dressed, well healed. ivy leaguer type? Should the title be called Young Mister?

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