The Digital Media Kit: Are You ‘Making It Easy’?

Last week I wrote about the importance of designing Web-friendly media kits, which is one of the more pressing issues to consider today. (See below) But there is another practice I want to address—a pet peeve of mine: requiring someone to fill out his/her name and e-mail address, sometimes along with a good deal of additional information, in order to be able to download or access the kit.

I see this as a potential hindrance to sales. While publishers might like to know who is downloading their media kits, and in theory* using those as potential leads, it is not user-friendly. Who wants to provide her name for something today when it is suggests that doing so may result in unwanted calls or e-mails from salespeople? It is an additional step, an additional possible hurdle to getting someone information that can sell them on your products. Why not just give it to them?

What happens to someone who stumbles upon your site and thinks, “Hmm. This might be a good place to advertise. Let me look into it further.” And when prompted to provide his/her name, they forego downloading the media kit. They don’t know enough about you at that point to necessarily want to engage directly with you.

You might think this isn’t likely to happen, but do you know for sure?

Does anyone check out the number of “abandons” at this point on the site in their web statistics? It might be worth taking a look. If it’s not a problem, great. If it is, it may be worth changing your ways.

*Part of the other concern I have is that some publishers don’t even use the information that is collected. It is dumped into a black hole. So if you are requiring people to give you their names, are you at least using the information?

The whole point can be summed up in what I see as an effective motto to follow regarding providing access to content of any kind, whether in print or online, mobile or otherwise: “Make it easy.” Make it easy to access your content. Make it easy to buy what you’re selling.